Norms Restaurants, LLC
  • Van Nuys, CA, USA
  • Full Time

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties & Responsibilities:

  •  Welcome and greet guests. Make all our guests feel comfortable and let them

    know you're there to personally take care of them.

  •  Inform guests of specials and menu changes.

  •  Make recommendations you genuinely feel your guests will enjoy.

  •  Answer questions about our food, beverages and other restaurant functions and services.

  •  Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen.

  •  Deliver food and beverages from kitchen to guests in a timely matter.

  •  Perform side work at the start and end of each shift as required by service station


  •  Maintain clean service areas.

  •  Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any request.

  •  Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

  •  Be ready and willing to assist fellow servers as situations arise.

  •  Be ready and willing to assist busperson with clearing and resetting tables.

  •  Thank guests for their visit and invite them to return.

  •  Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.


  •  Be able to communicate and understand the predominant language(s) of our guests.

  •  Must have a basic knowledge of dining room and service procedures and functions.

  •  Possess basic math skills and have the ability to handle money and operate a point-of-sale system.

  •  Be able to work in a standing/walking position for long periods of time (up to 5 hours).

  •  Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Norms Restaurants, LLC
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